Shipping policy
Shipping Policy
Thank you for shopping with Noravello. We are committed to providing a smooth and reliable shipping experience for all customers.
Order Processing Time
Orders are typically processed within 1–3 business days after payment is received.
Processing includes order verification, quality checks, packaging, and shipment preparation. Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high order volume, processing times may be slightly delayed.
Shipping Time
Once your order has been processed and shipped, estimated delivery times are:
- United States: 8–15 business days
- International Orders: Delivery times may vary depending on destination and local customs processing
Please note that shipping times are estimates and are not guaranteed.
Tracking Information
Once your order has shipped, you will receive a confirmation email with tracking information. Tracking updates may take several days to appear after shipment confirmation.
Delays
Noravello is not responsible for shipping delays caused by:
- Shipping carriers
- Customs clearance
- Weather conditions
- Incorrect shipping information provided by the customer
- High seasonal demand
- Events outside our control
If your package experiences a significant delay, please contact us at noravello.support@gmail.com and we will do our best to assist you.
Incorrect Address Information
Customers are responsible for ensuring that shipping information is accurate at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
If you notice an error in your shipping address, please contact us immediately at noravello.support@gmail.com.
Lost or Missing Packages
If your package is marked as delivered but has not been received, please first check with neighbors or your local carrier. If you still cannot locate your package, contact us and we will assist in investigating the issue.
Contact
For any shipping-related questions, please contact us at:
noravello.support@gmail.com